Hard Rock Hotel Review August 2022

This is our Hard Rock Hotel Cancun review. We originally book this trip in January 2020, then six weeks later the world stopped!!! Booked through travel agent Tui, we were supposed to travel in August 2020 but because of travel restrictions we moved it to July 2021, and then again to August 2022. Tui were actually very good about this and the re-arrangements were no trouble at all. The flights were direct from Newcastle so being from Sunderland this was perfect.

The Hard Rock Hotel Cancun is an all-inclusive resort that overlooks the beautiful Caribbean Sea. Guests can enjoy a variety of activities, including swimming in one of the three outdoor pools, and lounging on the sandy beach. The resort also offers a variety of dining options, from casual Poolside Grill to the more upscale Zen Restaurant.

Cancun, Mexico, is situated on the Yucatan Peninsula and is known for its beautiful beaches, turquoise waters and lively nightlife. In addition to its many resorts, Cancun is also home to a variety of restaurants, shops and attractions. Visitors can explore the ancient Mayan ruins of Chichen Itza, snorkel in the clear waters of Isla Mujeres or simply relax on one of Cancun’s many sandy beaches. So, whether you’re looking for adventure or simply a place to unwind, Cancun has something for everyone.

Flight Out

The flight time was around 9 hrs travelling on the Dreamliner 787 – 300. We booked extra leg room, just because of the long flight time. It was a nice smooth flight with the only problem being one of the toilets was out of order on our side of the plane which only left 1 toilet (3 in total but you had to cross over the aisle) this meant long queues all flight of our toilet. Heaven forbids they let us the premium toilets!!!

Transfer to the hotel was via a minibus which was only around 10 -15 minutes on a very nice bus.

The Hard Rock Hotel Cancun

First impressions were fantastic, we were met at the entrance by staff who gave us a very welcome cool towel. Baggage staff took care of our luggage and arranged for it to be delivered to our room. We were then led to the check-in desk where we were given our all-inclusive wristbands and they explained how everything worked.

Our room was on the ground floor but was two levels below the entrance and reception, but the lift was out of order which meant it was the stairs for us (not the best first impression). They were out of order for the whole ten days, this wasn’t too much of a problem for us but may have been for people with mobility issues.

The Room

Our room was for 2 adults and 1 child, and it came with two very comfortable double beds. There was a well-stocked mini bar which could be refilled by calling room service. Also, the washing facilities were great, with a shower room which also housed the toilet and a double sink area behind the hot tub that was also inside the bedroom. We didn’t use the hot tub, but I imagine it’s very popular with couples. The TV came with various TV stations from around the world, but it mostly catered for US travellers.

Overall, the room was fine, id have preferred to have been on a higher floor rather than the ground floor as I always feel secure but at no point did we feel insecure in our room. Also, the views are better the higher you go.

Personally, I think our room could have benefited from an updated décor, but it was cleaned very well daily, so that’s always good.

Pool Area

The Hard Rock Cancun pool area is easily the best pool area I’ve been to whilst on vacation. The temperature was great even at 8 am and only got warmer as the day went on. There was always something going on in terms of entertainment by the hotel staff or just people watching. The two swim-up bars are great for getting that cool drink whilst in the pool. But if you’re on a lounger the many staff never leave you waiting for a refill. We worked out that if you give your waiter a tip early you will receive an even better service but they were excellent with or without a tip.

We were very disappointed with one aspect of the pool area. Any guests that had the ‘Rock Royalty’ or ‘Hall of Fame’ upgrade had access to the members-only pools and a few spots around the main pool (fair enough). But we also found they were reserving the best loungers around the main pool. This meant we normal guests couldn’t get access to these better positions making the fact they had their own private pools pointless.

Private Beach

The beach was stunning, white sand and turquoise clear waters were fantastic. There’s a lot of seaweed but on the days where it wasn’t washed on shore, it was beautiful. You have waiters on hand with drinks just like in the pool area. It was a great place to top up the tan.

Food

The food was fine, not totally to our taste but that’s our issue, not the hotels. The breakfast set you up for the day. They serve every from cooked breakfast to shakes, something for everyone. The menus for dinner weren’t the full menu that was on the website but I’m guessing this was because of covid restrictions etc. Everything was cooked well, and the staff were fantastic just not exactly to our taste. But you will still find something nice to eat.

Hard Rock Hotel Cancun Review Conclusion

Overall, the Hard Rock Hotel Cancun is a great place to stay. The staff are excellent, always on hand to help and make your holiday as enjoyable as possible. The pool area is beautiful with plenty of sun loungers and activities going on all day. The private beach is also lovely with waiters on hand for drinks. The food might not be to everyone’s taste but there’s something for everyone at the buffet-style restaurants. We would definitely recommend this hotel to anyone looking for a relaxing holiday in paradise!

I hope our Hard Rock Hotel Cancun Review was helpful.